Practice challenge
Flag priority tickets
#28
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IntermediateCustomersTarget D2
A support queue should flag tickets that are urgent or from VIP customers.
Write a formula for D2 that returns "Priority" when urgency is High or VIP is Yes; otherwise "Normal".
Flag priority tickets
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| A | B | C | D | |
|---|---|---|---|---|
| # | Ticket | Urgency | VIP | Queue |
| 2 | T-101 | High | No | blank |
| 3 | T-102 | Low | Yes | blank |
| 4 | T-103 | Low | No | blank |
| 5 | T-104 | High | Yes | blank |